We also value your feedback and suggestions — they help us continually improve the Australian Caravan Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australian caravan buyers have a fresh reminder this week that the loan behind the dream can be just as important as the van itself. Canstar’s caravan finance guidance, updated on 18 June 2026, reinforces that many caravan loans operate much like personal loans, with borrowers repaying a set amount over an agreed term, plus interest and any fees. - read more
The Australian caravan industry is currently grappling with significant challenges as the ongoing fuel crisis deters travellers from embarking on their usual journeys. This downturn has had a profound impact on caravan repair businesses, particularly those located in regional areas. - read more
In a strategic move to address the increasing demand for lifestyle financing, Australia's leading non-bank lender, Firstmac, has introduced its inaugural secured caravan loan. This new product aims to equip brokers with a competitive offering to better serve clients seeking caravan financing options. - read more
The 2026 Caravan Industry National Conference, held on the Gold Coast, concluded with record-breaking attendance and a positive outlook for the sector. Over 1,150 delegates and 140 exhibitors participated, underscoring the conference's significance as a premier business and networking platform within the caravan and camping industry. - read more
In recent years, caravanning has seen a significant rise in popularity across Australia. An increasing number of Australians are embracing the freedom that comes with owning a caravan, whether it's for weekend getaways or long-haul adventures across the country. - read more
Australia offers a tapestry of breathtaking landscapes, making it a road trip paradise that beckons both locals and visitors alike. The allure of hitting the open road, with the promise of adventure around every corner, is a quintessential part of the Australian experience. - read more
In recent years, caravanning has surged in popularity across Australia, capturing the hearts of adventurers and travellers alike. It's no wonder that exploring the expansive landscapes, from the rugged Outback to coastal wonderlands, has drawn people to this lifestyle. - read more
Caravanning has increasingly become a beloved pastime among Aussies, offering an ideal way to explore the wide, open roads and stunning landscapes that make our country unique. Whether it’s a weekend getaway or an extended road trip, the caravan offers a home on wheels, allowing adventurers to travel with all the comforts of home. - read more
Knowledgebase
Credit Default Swap (CDS): A financial derivative or contract that allows an investor to "swap" or offset their credit risk with that of another investor.
