We also value your feedback and suggestions — they help us continually improve the Australian Caravan Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s caravan and camping show calendar is moving into a busy buying period, and that matters for anyone planning to upgrade, buy their first van or place a deposit on a show special. These events are useful because they bring brands, dealers, accessories and new layouts together in one place. They can also create pressure to make a quick decision when a limited-time offer looks attractive. - read more
Recent consumer finance commentary around vehicle loans has again highlighted a feature many caravan buyers may encounter when comparing offers: the balloon payment. While commonly associated with car finance, the same idea can appear in caravan finance structures where a borrower pays smaller regular instalments during the loan term, then makes a larger final payment at the end. - read more
Recent consumer finance updates across Australian vehicle lending channels are putting a useful spotlight on a point caravan buyers can easily overlook: flexibility can be just as important as the interest rate. For households planning a new van, used caravan, camper trailer or tow vehicle upgrade, the cheapest-looking loan may not be the best fit if it limits how you repay, refinance or adjust your borrowing as life changes. - read more
Recent vehicle finance updates across broker and comparison channels are pointing to a practical shift for Australians planning a caravan purchase: getting organised before applying may be just as important as finding a sharp advertised rate. While lenders are still competing for strong borrowers, approval outcomes increasingly depend on the full picture behind the application. - read more
Caravanning has increasingly become a beloved pastime among Aussies, offering an ideal way to explore the wide, open roads and stunning landscapes that make our country unique. Whether it’s a weekend getaway or an extended road trip, the caravan offers a home on wheels, allowing adventurers to travel with all the comforts of home. - read more
Australia offers a tapestry of breathtaking landscapes, making it a road trip paradise that beckons both locals and visitors alike. The allure of hitting the open road, with the promise of adventure around every corner, is a quintessential part of the Australian experience. - read more
Caravan loans can help Australians finance a new or used caravan, but the right structure depends on the caravan, the borrower and the lender's criteria. This guide explains how caravan finance works, what lenders usually assess and what to check before applying. - read more
Secured and unsecured caravan loans work differently because one uses the caravan as security and the other generally does not. Understanding that difference can help you compare repayment costs, lender requirements and borrower risks before applying. - read more
Knowledgebase
Return on Investment (ROI): A measure used to evaluate the efficiency of an investment or compare the efficiency of several different investments.
